FAQ
Frequently asked questions.
Everything you need to know before booking a private airport transfer, chauffeur service, corporate journey, or private tour in Denmark.
Booking, payment, and our cancellation policy
What does your fixed pricing include?
Our fixed pricing includes the private vehicle, professional chauffeur, fuel or electricity, route planning, standard waiting time, and the agreed pickup and drop-off. For airport transfers, flight tracking is included. Attraction tickets, meals, private guides, extended waiting time, extra stops, tolls outside the agreed route, or special arrangements are only included if agreed in advance.
How do I book a private transfer or chauffeur service?
You can request a booking through our online form, by email, WhatsApp, or phone. Send us your pickup location, destination, date, time, number of passengers, luggage details, and any special requests. For airport transfers, please include your flight number. For private tours or cruise port transfers, please include your preferred itinerary and schedule.
How quickly do you respond?
During business hours, we aim to respond within the hour. For urgent same-day bookings, WhatsApp is usually the fastest way to reach us. Pre-booked transfers are recommended, especially for airport pickups, corporate guests, cruise port arrivals, and private day trips.
What payment methods do you accept?
We accept bank transfer, secure card payment link, MobilePay for Danish customers, and invoice payment for approved corporate or partner accounts. For business clients, we can provide professional invoices suitable for accounting and expense documentation.
Do you provide invoices for business expenses?
Yes. Every booking can include a professional invoice with company details, suitable for business expenses and accounting. For recurring corporate clients, hotels, event organisers, and partner agencies, monthly invoicing can be arranged by agreement.
What is your cancellation policy?
For standard transfers, cancellations made more than 24 hours before pickup are normally free of charge. Cancellations made less than 24 hours before pickup may be charged at 50% of the booking value. No-shows or cancellations within 2 hours of pickup may be charged at the full booking value. For private tours, full-day chauffeur service, special events, or partner arrangements, cancellation terms may depend on the booking details and will be confirmed in advance.
Billund Airport pickups and flight coordination
Do you offer private airport transfers from Billund Airport?
Yes. We provide private airport transfers from Billund Airport to Billund, LEGO Group, LEGO House, LEGOLAND, Vejle, Aarhus, Kolding, Herning, Esbjerg, Odense, and other destinations in Denmark. Every airport transfer is pre-booked, fixed-price, and includes flight tracking.
What happens if my flight is delayed?
We monitor airport pickups in real time. If your flight is delayed, we adjust the pickup accordingly where possible. Standard waiting time is included after the actual landing time. For longer delays, baggage issues, or changes outside the normal waiting period, we coordinate with you directly.
Where will the chauffeur meet me at the airport?
The meeting point depends on the airport, terminal, and booking type. For Billund Airport, we provide clear pickup instructions before arrival. Meet-and-greet service inside the terminal can be arranged by request. Otherwise, the driver will coordinate the pickup point with you directly.
Can I book a transfer for someone else?
Yes. This is common for executive assistants, hotels, companies, event organisers, and private hosts. Please provide the passenger's name, phone number, flight details if relevant, pickup location, destination, and any preferences. We can coordinate directly with the passenger on the day if requested.
Private tours, cruise excursions, and tailored itineraries
Do you offer private chauffeur service in Denmark?
Yes. We provide private chauffeur service for airport transfers, business travel, corporate guests, private day trips, cruise port transfers, hotel transfers, weddings, events, and multi-stop itineraries. Our service is available from Billund, Aarhus, Vejle, Kolding, Herning, Esbjerg, Odense, Copenhagen, and other locations by request.
Do you offer private tours from Billund?
Yes. We offer private day trips and chauffeur tours from Billund to destinations such as Ribe, Jelling, Aarhus, Moesgaard Museum, Egeskov Castle, Skagen, the Danish West Coast, LEGO House, LEGOLAND, and other places by request. Each tour is planned around your pickup location, preferred duration, number of guests, and itinerary.
Are your tours guided tours?
Our tours are private chauffeur experiences, not guided group tours. Your chauffeur handles the transport, timing, waiting, and return journey, while you enjoy the destination independently. Private guides, attraction tickets, restaurant bookings, or special arrangements can be organised on request where available.
Do you offer cruise port transfers and shore excursions?
Yes. We provide private cruise port transfers and shore excursions from Aarhus Cruise Port and other Danish ports by request. For cruise passengers, we plan the itinerary around disembarkation time, all-aboard time, and safe return to the ship with buffer time.
Can we customise the itinerary?
Yes. Most private chauffeur services and tours can be tailored to your schedule. You can request extra stops, lunch breaks, scenic routes, hotel pickups, airport drop-offs, museum visits, or a custom route. The final price depends on distance, duration, waiting time, and itinerary.
The Mercedes-Benz fleet, capacity, and onboard details
Which vehicles do you use?
We use premium fully electric Mercedes-Benz vehicles, selected for comfort, silence, space, and discreet presentation. Vehicle allocation depends on passenger count, luggage, route, and availability.
Can I choose between the Mercedes-Benz EQE and EQV?
Yes, where available. The Mercedes-Benz EQE is best suited for executives, couples, and small groups of 1–3 passengers. The Mercedes-Benz EQV is ideal for families, groups of up to 6 passengers, luggage, airport transfers, tours, and longer journeys. Please mention your preference when booking.
How many passengers can travel?
The Mercedes-Benz EQV can accommodate up to 6 passengers, depending on luggage and seating needs. For larger groups, we can help arrange additional vehicles or a tailored transport solution by request.
Do you provide child seats?
Child seats, booster seats, or infant seats can be arranged on request, subject to availability. Please mention the child's age, height, and weight when booking so we can prepare correctly.
Is there space for luggage?
Yes. Luggage capacity depends on the vehicle and number of passengers. For airport transfers, cruise port transfers, family travel, and private tours, please tell us how many suitcases, cabin bags, strollers, or special items you are bringing.
Are pets allowed in the vehicle?
Pets may be accepted by prior agreement. Smaller pets should travel in a carrier. Please mention this when booking so we can prepare the vehicle properly. For larger pets or special cases, contact us in advance.
Executive transport, partnerships, and standby service
Do you provide corporate transport in Denmark?
Yes. We provide executive chauffeur service and corporate transport for business travellers, visiting executives, board members, partners, speakers, consultants, VIP guests, hotels, and event organisers. Services can include airport pickup, hotel transfer, meeting transport, standby service, dinner transfer, factory visits, and return airport transfers.
Can you support hotels, companies, and event organisers?
Yes. We can work with hotels, corporate offices, event planners, conference organisers, agencies, and private hosts who need reliable transport for their guests. For recurring cooperation, we can agree fixed routes, response procedures, billing terms, and preferred booking formats.
Do you offer standby chauffeur service?
Yes. Standby chauffeur service is available by request. This is useful for corporate guests, private tours, weddings, events, cruise passengers, and multi-stop itineraries where the schedule may change during the day.
Hours, coverage, preferences, and what to send when requesting a quote
Do you operate 24/7?
Pre-booked transfers can be arranged at any hour, depending on availability. For last-minute requests outside normal business hours, WhatsApp is the fastest way to contact us. We recommend booking in advance for early morning, late-night, airport, cruise, and full-day services.
Do you offer cross-border services?
Cross-border chauffeur service is available on request, depending on route, timing, vehicle availability, and destination. Please send us your itinerary and we will respond with a tailored fixed-price proposal.
Can I request a specific temperature, music, or bottled water?
Yes. Small preferences are welcome. You can request preferred cabin temperature, quiet journey, music preference, bottled water, child seats, extra luggage space, or other practical details when booking.
What areas do you cover?
We are based in the Billund area and provide private transfers and chauffeur service across Jutland, Funen, and the rest of Denmark by request. Common service areas include Billund, Vejle, Kolding, Aarhus, Herning, Esbjerg, Odense, Aalborg, Copenhagen, and Danish cruise ports.
What should I send when requesting a quote?
For the fastest and most accurate quote, please include: pickup location, destination, date and time, number of passengers, luggage details, flight number if airport pickup, cruise ship and all-aboard time if cruise transfer, preferred vehicle if any, extra stops or waiting time, and any special requests. The more details you send, the more precise the proposal will be.
Ask us anything
Need a tailored transfer, tour, or corporate arrangement? Send us your itinerary and we will respond with a clear fixed-price proposal.
Contact us directly